Testimonial on LUCY installed at SSICA for microalgae and macroalgae cultivation in R&D and production
“I recently had the opportunity to interact with Synoxis Algae customer and training service for my new pilot photobioreactor plant, LUCY, and I must say that I was extremely impressed! LUCY not only has a cutting-edge technology, but its design is also innovative, not only functional but also beautiful to look at in the laboratory.
From the very first contact, the Synoxis team was professional and helpful, ready to answer to all my questions with patience and clarity. Their in-depth knowledge of the product was evident, and they provided detailed explanations on how to optimise growing conditions for optimum results. Thanks to their valuable advice on light setting, for instance, I was able to achieve an OD of 12.5 with a batch of Chlorella vulgaris, a remarkable result! The duality of their technology allowed me to grow simultaneously microalgae in the SALT growth chamber and macroalgae in the CC culture chamber; although I was skeptical at first, I must say that the bubbling is not excessive and it is possible to grow also seaweeds like Ulva Lactuca.
Also, I really appreciated the speed with which they handled my support request: I received a response in a very short time through the Teams chat and, although I had some technical questions, the Biotechnology Project Manager Christel was able to guide me step by step in video calls, always with a smile. It is rare to find such an attentive and competent customer support, which has made my experience even more positive. Thanks to their support, I feel much more confident in managing my plant and am excited to see the results.
I highly recommend this service to anyone considering purchasing a photobioreactor!”
Matilda Cabassa, Algae Researcher at SSICA, Italy
